Return Policy

Returns & Exchanges

At PICC + COZY, we want you to love your purchase! If you're not completely satisfied, we’re here to help.

Return & Exchange Policy

Eligibility

  • Returns and exchanges are accepted within 14 days of receiving your order.
  • Items must be unused, unwashed, and in their original condition with tags attached.
  • We do not accept returns on custom or final sale items.

How to Initiate a Return or Exchange

  1. Submit a Request – Email us at piccandcozy@gmail.com with your request and order number.
  2. Package Your Item – Securely pack your item and include your order number.
  3. Ship it Back – We’ll provide return instructions after your request is approved. Customers are responsible for return shipping costs.

Damaged or Incorrect Orders

If you received a defective, damaged, or incorrect item, please email us at piccandcozy@gmail.com within 7 days of receiving your order. We’ll make it right at no cost to you!

Refunds

  • Once we receive your return, please allow 5-7 business days for processing.
  • Refunds will be issued to the original payment method.

Exchanges

  • If you need a different size or color, we recommend placing a new order and returning the original item for a refund.

For any questions, feel free to reach out to us at piccandcozy@gmail.com. We’re happy to help!